People are insecure . . . give them confidence.
People want to feel special . . . sincerely compliment them.
People desire a better tomorrow . . . show them hope.
People need to be understood . . . listen to them.
People are selfish . . . speak to their needs first.
People get emotionally low . . . encourage them.
People want to be associated with success . . . help them win.
– John Maxwell in Today Matters, pg. 227
